Customer Service Representative

Customer Service Representatives are product specialist who interact with customers on a daily basis. They process orders and returns, answer a multitude of questions, problem solve and provide information on products and the company. This position is full time from Monday-Friday, 8am to 5pm.

Typical Tasks Include:

  • Interacting with domestic and foreign customers via phone and email
  • Fielding questions from Distributors and End Users regarding PO’s, lead times, tracking info, product questions, sample requests, cross references, quality inquiries, price requests, Etc.
  • Managing purchase orders, data entry, lead time requests, confirmations
  • Submitting changes to accounts
  • Processing Return Good Authorizations
  • Problem solving regarding shipping issues such as shortages and damaged product
  • Processing quality complaints
  • Participating in on line chats initiated from our website
  • Customer Relationship Management responsibilities including tasks, emails and processing samples
  • Communication between various company departments
  • Covering a multi-line phone system when required
  • Filling sample requests, including packaging of samples and completing necessary paperwork
  • Understanding the importance of adhering to ISO standards

Key Skills Required:

  • Computer skills, including keyboarding
  • Use of proper grammar, including how to write a business email, letter
  • Knowledge of Word, Outlook and basic understanding of Excel
  • Pleasant demeanor and good communication skills, including listening
  • Punctuality and reliability are essential
  • Problem solving skills and resourcefulness
  • Ability to read technical information such as data sheets and drawings
  • Keen attention to detail
  • Multi-tasking and an excellent use of time management
  • Ability to work alone as well as in cooperation with our team in a very busy office environment

Employment Application Process

Click below to download and fill out our digital application.

Download Application Form

If you have trouble accessing the pdf, please contact us at [email protected].

Once you've completed the employment application form, submit your application using the form below.

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