FAQ's

  • Where can I buy items manufactured by Puritan Medical Products?

    For Distributors

    To find the Puritan product specialist in your area or to get all the details about becoming a full-line Puritan distributor in your market contact us today. Please note, a current resale certificate is required of all distributors in the United States.

    For Kit Manufacturers/OEM's

    To inquire about working with Puritan on your custom or customized product please click here. Please note that a Blanket Certificate of Exemption is required for all new OEM/Kit Manufacturers.

    For Consumers

    Please contact us for a list of distributors in your area or to obtain additional information on pricing and quotes.

  • Are samples available?

    Yes, samples will be provided for your evaluation. Your local distributor can Request a Sample for you, or you can request one directly from our website. For help selecting the correct sample for your application, please contact your product specialist – it will be our pleasure to assist you.

  • Is it possible to purchase one bag or box of product?

    All products are sold in full cases only.

  • Where can I find the dimensions of your products?

    Refer to the Data Sheets that are found on each individual product page at our website. If you have additional questions, please contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

  • How do I obtain a Safety Data Sheet? (SDS)?

    SDS (Safety Data Sheets) are available on each individual product page at our website. If you have additional questions, please contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

  • How do I obtain a certificate of sterility or conformance?

    To obtain a certificate of sterility or conformance, please include the product number and lot number when you submit this form.

  • What are the lead times for your products?

    In-stock products ship in 2 business days. Non-stock, non-sterile products have an estimated lead-time of 2-3 weeks, and sterile products have an estimated lead-time of 6-8 weeks. For specific lead times please contact Customer Service at (800) 321-2313 or (207) 876-3311.

  • What are your freight or shipping terms?

    Shipping costs from our production facility are the responsibility of the purchaser. For more details, contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

  • How can I track the status of my order or shipment?

    Feel free to contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

  • How do I obtain a copy of my invoice?

    Feel free to contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

  • What is your return goods policy?

    Please click here to view a copy of our returned goods policy.

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